*chris cowley* Issue: I couldn't find my answer and need to get in touch***Swamy R* *Th...

GetHuman-bioviewe's customer service issue with Groupon from September 2018

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The issue in GetHuman-bioviewe's own words
*chris cowley* Issue: I couldn't find my answer and need to get in touch***Swamy R* *Thank you for contacting Groupon. My name is Swamy R.* ***Swamy R* *How may I help you?***chris cowley* Good evening**chris cowley* I cannot find my unredeemed groupon vouchers?:**Swamy R* *I will help you with this issue.***Swamy R* *Before we proceed, can you please confirm if you are the account holder? And also please confirm your full name, last purchase you have made and the method of payment you have used to ensure we are complying with data protection.***chris cowley* Yes I am the account holder, Christopher Cowley**chris cowley* Thank you for your order (*****-******-******), placed on ** August ******Swamy R* *Can you please confirm the last purchase name and method of payment?***chris cowley* Toby Carvery, Visa debit card**Swamy R* *That's not the payment method used.***chris cowley* I think it was last night!**Swamy R* *I request you to confirm the mode of payment please?***chris cowley* I thought I just had?**Swamy R* *That's not the payment method shows as per our records.***chris cowley* I have sent you payment detail for the relevent transaction which YOU sent to me. Where are my vouchers please?**Swamy R* *I can help you with the voucher. But before that I want you to confirm the correct mode of payment used for the purchase so that I can proceed further.***chris cowley* Thank you for your order (*****-******-******), placed on ** September ****.*Your Groupon for the deal Toby Carvery: For two: carvery meal with a drink is already in your pocket. Just tap the Mobile App to redeem on the go, or print it from My Groupons anytime. To use your Groupon, please follow the instructions located in the fine print of your Voucher.*Order summary:*View Order Status*Description Quantity Price**Toby Carvery — For two: carvery meal with a drink * £**.***Subtotal: £**.****Total: £**.****Swamy R* *Thanks for confirming.***Swamy R* *So you have not received the voucher for "For two: carvery meal with a drink"?* ***chris cowley* I believed that I had already confirmed?**chris cowley* I am not contacting you about lasts nights order but the original order that I quoted:**chris cowley* Thank you for your order (*****-******-******), placed on ** August ******Swamy R* *Okay.***Swamy R* *I did check and see that this voucher has been marked as redeemed.***Swamy R* *For your reference, I'll help you with the voucher link to print or view the voucher.* ***Swamy R* *https:**groupon.co.uk*users*f*c***f*-****-****-*e**-*d**cfb*a****vouchers*ZP*YX***M*PRL*.pdf?inventory*service*vis***Swamy R* *https:**groupon.co.uk*users*f*c***f*-****-****-*e**-*d**cfb*a****vouchers**A*CV*Q*EP*QKP.pdf?inventory*service*vis***Swamy R* *Please click on the above link to view or print the voucher.* ***Swamy R* *I hope this information helps in printing the voucher.***chris cowley* How can the vouchers show as redeemed when they have not been used yet?**Swamy R* *We do not have an option to know that but as per our records it shows as redeemed on **.**.**** at **:** PM.***chris cowley* The cinema was closed at that time so who do I contact to persue this matter further?**Swamy R* *I request you to contact the partner business and check with them.***chris cowley* I am sorry who do I contact at Groupon who I made the original purchase with?**Swamy R* *We have not received any update from the partner business stating that the cinema was closed. So if you contact the partner and get back to us with the confirmation email stating that cinema was closed then we can check on it and proceed further.***Swamy R* *I don't mean to rush you, however the chat has been idle, and I'm wondering if we are still connected? ***chris cowley* *Do you have a contact for Groupon who I made the original purchase with**chris cowley* Yes, we are still connected, please do not disconnect me**Swamy R* *Yes! It is *** **** **** or email at *****@***.com.***chris cowley* Thank you, do you have a reference for this exchange?**chris cowley* I dont wish to repeat it all again**Swamy R* *It is *********************chris cowley* Thank you again**Swamy R* *You are welcome.***Swamy R* *Do you have any other queries that I can help you with?***Swamy R* *I don't mean to rush you, however the chat has been idle, and I'm wondering if we are still connected? ***chris cowley* I don't particularly feel you were helpful tonight Swarmy and you have rushed me in my responses**Swamy R* *I'm so sorry about that but it is an automated response you receive if we do not receive reply within * minute.***Swamy R* *Is there anything else that I can help you with?***chris cowley* No, thank you**Swamy R* *You are welcome.***Swamy R* *Thanks for choosing Groupon, It's my pleasure assisting you. Have a Great day!**The operator has ended the chat. Thanks for contacting us.******* Groupon Code ES**Q*S*DFC*UC * Security Code E*****AA**** Groupon Code CZ**X***AFH*X* * Security Code **F***F*A***These Groupon vouchers above have NEVER been redeemed by me, despite what you or the Merchant involved claim, so can I have an explanation for this misunderstanding please?**Christopher Cowley*****************@***.com

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Groupon

Customer service issue
Reported by GetHuman-bioviewe
Sep 15th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 59183 others
0 customers following this

Timeline

GetHuman-bioviewe started working on this issue
Sep 15th, 2018 9:53pm

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