In July I ordered two Nat Geo Little Kids subscriptions. I wanted them MAILED to thei...

GetHuman1143335's customer service issue with Groupon from September 2018

3 views | 58712 similar | 0 following
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The issue in GetHuman1143335's own words
I ordered two Nat Geo Kids subscriptions but I wanted them mailed via U.S. mail. Groupon kept asking for their EMAIL addresses! ... In July I ordered two Nat Geo Little Kids subscriptions. I wanted them MAILED to their home address not emailed. There was no place in the orders to give house address, kept asking for their email addresses. The subscriptions were immediately taken from my checking account, but tried calling customer service too many times. Can you help? Thank you
They were for their birthdays, both in Aug. These kids are * yrs old - no email addresses!
Taking the house addresses and sending a confirmation back to me that GROUPON WILL be sending these subscriptions through the regular mail. The only confirmation I have on this whole ordeal is the debit to my checking account took place immediately after I placed order.
Many years.
There’s nothing for me to fix! Sent letter to BBB in Louisville, Ky.
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Groupon

Customer service issue
Reported by GetHuman1143335
Sep 14th, 2018 - 2 years ago
Fixed
Seen by 3 customers so far
Similar issue to 58712 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman1143335 started working on this issue
Sep 14th, 2018 4:56pm
GetHuman1143335 indicated the issue is not fixed yet.
Sep 14th, 2018 4:58pm