Booked hotel stay on *** * night through Groupon for Seralago hotel and suites in kissi...

GetHuman-fishwife's customer service issue with Groupon from September 2018

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Help with my Groupon issue
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-fishwife's own words
Booked hotel stay on *** * night through Groupon for Seralago hotel and suites in kississimee fl. Checked in on *** and checked out less than ***Minutes later after viewing the room. I was disgusting, moldy, tub was dirty, toilet filthy, smelled like eggs. Reported it to mgr and was told that the Groupon rooms are different from the other guest. I would like a refund as this hotel was not as advertised and pictures are not accurate. Please advise ASAP as we are now on vacation and have no hotel. I order from Groupon a lot and this is the first hotel booked. Very disappointed.
GetHuman-fishwife did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman-fishwife
Sep 8th, 2018 - 10 mons ago
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Timeline
GetHuman-fishwife started working on this issue
Sep 8th, 2018 10:12pm
GetHuman-fishwife indicated the issue is not fixed yet.
Sep 9th, 2018 3:41am