I would like refund for purchase for zenergy yoga package, I can't redeem voucher as yo...

GetHuman-ellisav's customer service issue with Groupon from August 2018

Help with my Groupon issue
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-ellisav's own words
Get refund and access groupon account as I'm unable to do so. ... I would like refund for purchase for zenergy yoga package, I can't redeem voucher as yoga studio is flooded and is closed. Was directed to contact groupon. I have a new email address previous email was *****@***.com. Name is under Andrea Ellis. In addition, I can't login to groupon website cause I have new email. Address provided is ** welsford gardens, Toronto, ON M*A*S*. **Thank you, **Andrea Ellis
Would like refund
I'm loyal to groupon and would like my refund.
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Groupon

Customer service issue
Reported by GetHuman-ellisav
Aug 28th, 2018 - 4 mons ago
I have an issue with Groupon too
Fixed
Seen by 3 customers so far
Similar issue to 52544 others
0 customers following this
Items needed
Name on account
Email on account
Billing address
Timeline
GetHuman-ellisav started working on this issue
Aug 28th 3:28pm
GetHuman-ellisav indicated the issue is not fixed yet.
Aug 29th 4:36pm