Hi,* we ordered * tickets ($***) for Dutch Wonderland to be used on our vacation to La...

GetHuman-simchalu's customer service issue with Groupon from August 2018

2 views | 52360 similar | 0 following
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-simchalu will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-simchalu can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-simchalu's own words
Hi,* we ordered * tickets ($***) for Dutch Wonderland to be used on our vacation to Lancaster Pennsylvanian. We were told by the park representative over the phone that the park will be open till *:** pm on the dates August **, and August **, the two days of our vacation. However, when we came on Wednesday the park was closed due to flooding. So, we decided we'll come back the next day Thursday August **. We figured that because we had already something else planned for the first half of the day, we'll come to enjoy the park for the second half of the day since we were told that the park was open till *:** pm. However, when we came to the park at *:** we were told that that the park will only be open till *:** pm. Because of the early closer of the park we decided that it wont be worth using our tickets for less than two hours. So, I ask if you can please refund us the money for what we spent on our tickets since we didn't end up using them.

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Groupon

Customer service issue
Reported by GetHuman-simchalu
Aug 28th, 2018 - 3 years ago
Fixed
Seen by 2 customers so far
Similar issue to 52360 others
0 customers following this
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Timeline

GetHuman-simchalu started working on this issue
Aug 28th, 2018 12:31am
GetHuman-simchalu indicated the issue is not fixed yet.
Aug 28th, 2018 4:03pm

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