My name is Steve Duart. I gifted a groupon to Infinity Laser Spa to my stepson, Steven...

GetHuman-ocool's customer service issue with Groupon from August 2018

4 views | 52359 similar | 0 following
Help with my Groupon issue
First: share to improve GetHuman-ocool's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ocool's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ocool will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ocool can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-ocool's own words
My name is Steve Duart. I gifted a groupon to Infinity Laser Spa to my stepson, Steven Santos. It was a One Year of Unlimited Laser Hair Removal Treatments on One Large Area and Two Small Areas for $***. In the fine print, it states that "non-candidates and other refund requests will be honored before service provided." My stepson spoke to * ladies named Nina and Fyza at Infinity Laser Spa about getting a full refund for the groupon. They informed me that the groupon can be refunded and cancelled out. They also said that I had to contact Groupon and then Groupon would contact Infinity Laser Spa in order to process the refund and cancel out the groupon. I am requesting a full refund for the $*** One Year of Unlimited Laser Hair Removal Treatments on One Large Area and Two Small Areas groupon. The phone number to contact Infinity Laser Spa is (***) ***-****. If you can contact me, my cell phone number is (***) ***-****. My stepson's email is *****@***.com. Thank you very much for your time and cooperation.

GetHuman-ocool did not yet indicate what Groupon should do to make this right.

How GetHuman-ocool fixed the problem

We are waiting for GetHuman-ocool to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ocool fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-ocool
Aug 28th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 52359 others
0 customers following this
Items needed
Name on account
Email on account
Billing address


GetHuman-ocool started working on this issue
Aug 28th, 2018 12:28am

Paying Too Much for Internet?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies