My name is Steve Duart. I gifted a groupon to Infinity Laser Spa to my stepson, Steven...
GetHuman-ocool's customer service issue with Groupon from August 2018
Help with my Groupon issue
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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-ocool's own words
My name is Steve Duart. I gifted a groupon to Infinity Laser Spa to my stepson, Steven Santos. It was a One Year of Unlimited Laser Hair Removal Treatments on One Large Area and Two Small Areas for $***. In the fine print, it states that "non-candidates and other refund requests will be honored before service provided." My stepson spoke to * ladies named Nina and Fyza at Infinity Laser Spa about getting a full refund for the groupon. They informed me that the groupon can be refunded and cancelled out. They also said that I had to contact Groupon and then Groupon would contact Infinity Laser Spa in order to process the refund and cancel out the groupon. I am requesting a full refund for the $*** One Year of Unlimited Laser Hair Removal Treatments on One Large Area and Two Small Areas groupon. The phone number to contact Infinity Laser Spa is (***) ***-****. If you can contact me, my cell phone number is (***) ***-****. My stepson's email is *****@***.com. Thank you very much for your time and cooperation.
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