I purchased a voucher for Solmar Resort in Cabo. I called the resort and confirmed avai...

GetHuman-mespdsk's customer service issue with Groupon from August 2018

Help with my Groupon issue
The issue in GetHuman-mespdsk's own words
I purchased a voucher for Solmar Resort in Cabo. I called the resort and confirmed availability. They said to email *****@***.com which I did. It just took me to the groupon site and there was an option to book but none of the room choices were the all inclusive * night stay and it wanted me to rebook. There was no option to use the voucher I already purchased. Also, it took me * days to get the resort on the phone. I am highly frustrated and although I have frequently used Groupon in the past I am about to cancel and give it up. Having no access to a human being to talk to makes it extremely difficult.
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Groupon

Customer service issue
Reported by GetHuman-mespdsk
Aug 27th, 2018 - 4 mons ago
I have an issue with Groupon too
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Seen by 4 customers so far
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Timeline
GetHuman-mespdsk started working on this issue
Aug 27th 8:06pm
GetHuman-mespdsk indicated the issue is not fixed yet.
Aug 27th 11:35pm
GetHuman-mespdsk indicated the issue is not fixed yet.
Aug 27th 11:40pm