Purchased * vouchers for Toledo Zoo Challenge Course, states "reservations are suggeste...

GetHuman1041661's customer service issue with Groupon from August 2018

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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1041661's own words
Purchased * vouchers for Toledo Zoo Challenge Course, states "reservations are suggested" did not say required. The only day we were able to go was yesterday. We show up, they said they were booked and couldn't help us. I spent a lot of money on these * vouchers and now I can not use them because the Toledo Zoo's website was not specific enough. I would like to dispute the charges and receive a refund for the full amount.
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Groupon

Customer service issue
Reported by GetHuman1041661
Aug 27th, 2018 - 4 mons ago
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Timeline
GetHuman1041661 started working on this issue
Aug 27th 2:53pm