Refund the hotel

GetHuman-candydro's customer service issue with Groupon from August 2018

18 views | 51888 similar | 0 following
Help with my Groupon issue
GetHuman-candydro's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-candydro will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-candydro can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-candydro's own words
Book American ... Hello,**Very disappointed in Groupon right now. The hotel we booked we were expecting to pay $**.** total. We needed an American hotel and we assumed with paying us dollars that it was. It was very difficult to navigate. We just have received an email stating that it's Canadian and that we paid $***. We are Canadians are we are travelling to the American side for the night. We would like to cancel this request and get our refund. **Please respond to this email explaining how we can cancel our reservation and receive our refund. **Thanks.
The cost was in American and Groupon was hard to navigate and we leave in two days and the timing is stressful now.
Cancelling the reservation and refunding the purchase. The hotel stated it needs to be completed through Groupon.
I've ordered with Groupon before against the suggestions not to and now I'm reconsidering ever ordering again.
Contacted the help center, negative results. Contacted the hotel, needs to be through Groupon. *Sent an email to support.
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Groupon

Wyndham Days Inn Niagara falls
Customer service issue
Reported by GetHuman-candydro
Aug 27th, 2018 - 3 years ago
Fixed
Seen by 18 customers so far
Similar issue to 51888 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-candydro started working on this issue
Aug 27th, 2018 4:35am
GetHuman-candydro shared this issue with your circles on Google+
Aug 27th, 2018 4:36am
GetHuman-candydro indicated the issue is not fixed yet.
Aug 27th, 2018 4:37am
GetHuman-candydro indicated the issue is not fixed yet.
Aug 27th, 2018 5:36am
GetHuman-candydro indicated the issue is not fixed yet.
Aug 27th, 2018 11:03am
GetHuman-candydro shared this issue with others over email
Aug 27th, 2018 11:04am
GetHuman-candydro shared this issue with followers on Twitter
Aug 27th, 2018 11:04am
GetHuman-candydro shared this issue with friends on Facebook
Aug 27th, 2018 11:04am

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