My name is Ashley garashchuk and I purchased a Groupon for $**. I purchased it to fix m...

GetHuman-agarashc's customer service issue with Groupon from August 2018

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Help with my Groupon issue
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-agarashc will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-agarashc can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-agarashc's own words
My name is Ashley garashchuk and I purchased a Groupon for $**. I purchased it to fix my phone and so far, my phone hasn't been fixed. It's actually in worse condition and the place I went to has tried fixing it twice and failed both times. I'm extremely dissatisfied with their service and how difficult it is to get ahold of you(Groupon) to help me fix this situation. I would appreciate a full refund and to go on with my day. I've wasted more time and money going back and forth trying to actually get the service promised to me by your Groupon. I've been trying for weeks to contact Groupon about this issue but now a days it's so hard to even find an agent to contact because you no longer have a contact number. It's all just help forums and I'm extremely disappointed in groupons lack of effort to ensure that the consumers get the service they're promised and allow easy and clear directions on how to reach you when there is an issue. I would just like my full refund so I can actually get my phone fixed.

GetHuman-agarashc did not yet indicate what Groupon should do to make this right.

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Customer service issue
Reported by GetHuman-agarashc
Aug 26th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 51804 others
0 customers following this


GetHuman-agarashc started working on this issue
Aug 26th, 2018 8:08pm