I want a refund no ones helped me complete this yet

GetHuman-kieracar's customer service issue with Groupon from August 2018

Help with my Groupon issue
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-kieracar's own words
Receive a refund ... I have an issue with order *****-******-******. I bought this groupon last night to check into the Intercontinental in Milwaukee. However they did not have my order confirmation number on file or my name for check in. And all of there rooms happen to be book solid so they wasn't able to accommodate me what so ever. Although the rep tried to help me find a room somewhere else we were unsuccessfully and ended up without a place to sleep last night. I have the managers information on hand for verification if needed. I also noticed that on my account this groupon have been marked used. Can that be changed? And I'd like a refund asap please. **Thank you.
I ended up with out a place to stay for an entire night.
Id like a refund.
I've been with groupon for ** years now.
Calling customer serves several times no response or answer. Chatted with cs over help chat and have yet to solve my issue.
I have an issue with Groupon too
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Groupon

Hotel
Customer service issue
Reported by GetHuman-kieracar
Aug 26th, 2018 - 4 mons ago
I have an issue with Groupon too
Fixed
Seen by 4 customers so far
Similar issue to 51715 others
0 customers following this
Items needed
Name on account
Email on account
Billing address
Timeline
GetHuman-kieracar started working on this issue
Aug 26th 2:38pm
GetHuman-kieracar indicated the issue is not fixed yet.
Aug 27th 6:07pm
GetHuman-kieracar indicated the issue is not fixed yet.
Aug 27th 6:14pm