About * months ago (mid April or so) I purchased a groupon, actually a living social de...

GetHuman-bertita's customer service issue with Groupon from August 2018

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The issue in GetHuman-bertita's own words
About * months ago (mid April or so) I purchased a groupon, actually a living social deal for a mani pedi spa, and schedule an appointment for the following week* six days after I suffer an accident which kept me out of my foot for two months. I called and cancelled the appointment hoping to schedule it later since I had plenty of time to use the voucher. Once I was able to get on my feet I call to reschedule the appointment this was the second week of June. They said they didn’t have an open spot until around a month after the day I called which was impossible since I would be in Spain for a semestre abroad. They had me call back several time to check for cancelations but they were never able to squeeze me in. I just got back this week and the voucher expired. I call the, even to redeem the paid valued and they said they would not do that or receive it in any way. Please help I am an old time costumer dating * years back or more, I have used your services in Spain, Mexico, and more. I would greatly appreciate the refund of my voucher to be able to schedule the service with a different vendor.

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Groupon

Customer service issue
Reported by GetHuman-bertita
Aug 26th, 2018 - 3 years ago
Fixed
Seen by 5 customers so far
Similar issue to 51682 others
0 customers following this
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Timeline

GetHuman-bertita started working on this issue
Aug 26th, 2018 10:30am
GetHuman-bertita indicated the issue is not fixed yet.
Aug 29th, 2018 1:27pm