I would like to exchange my Groupon (Dubai Ladies Club-week day) to the weekend offer...

GetHuman1035617's customer service issue with Groupon from August 2018

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Help with my Groupon issue
GetHuman1035617's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1035617 will want to follow the link below to head to their help center. We will check on GetHuman1035617 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1035617 may need:
Name on account, Email on account, and Billing address
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1035617's own words
I would like to exchange my Groupon (Dubai Ladies Club-week day) to the weekend offer. I don't understand what is wrong with that. The merchant which is Dubai ladies club told me you can ask Groupon to exchange. But when I contacted you you said I can't exchange and u offered me **% discount on next purchase which I already redeemed. I would like to KINDLY request to allow me to exchange as am not gonna be able to use it during week day. Take back the **% discount which u offered me. I trust Groupon and I hope you will help me.
GetHuman1035617 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman1035617
Aug 25th, 2018 - 3 mons ago
I have an issue with Groupon too
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Seen by 2 customers so far
Similar issue to 51507 others
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Timeline
GetHuman1035617 started working on this issue
Aug 25th 6:17pm
GetHuman1035617 shared this issue with others over email
Aug 25th 6:18pm