I purchased a ticket to a concert through Groupon (Velorama in Denver) but the festival...

GetHuman-maeganbl's customer service issue with Groupon from August 2018

Help with my Groupon issue
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-maeganbl's own words
I purchased a ticket to a concert through Groupon (Velorama in Denver) but the festival ended up going SO badly for a number of reasons that they ended up issuing refunds attendees. I requested a refund using their online form and was informed that I need to request it through Groupon since that's where I purchased the ticket. The deadline for this request is *pm TODAY and they didn't get back to me about this until this morning even though I filled out the refund request form the very next morning after the event.
GetHuman-maeganbl did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman-maeganbl
Aug 25th, 2018 - 3 mons ago
I have an issue with Groupon too
Fixed
Seen by 6 customers so far
Similar issue to 51418 others
0 customers following this
Items needed
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Timeline
GetHuman-maeganbl started working on this issue
Aug 25th 3:08pm
GetHuman-maeganbl indicated the issue is not fixed yet.
Aug 27th 4:30am
GetHuman-maeganbl indicated the issue is not fixed yet.
Aug 27th 9:28pm