made an order by mistake but i received an email stating the order could not be placed...

GetHuman-jdecena's customer service issue with Groupon from August 2018

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Help with my Groupon issue
GetHuman-jdecena's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jdecena will want to follow the link below to head to their help center. We will check on GetHuman-jdecena later to make sure it's all set or try to help escalate.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-jdecena's own words
made an order by mistake but i received an email stating the order could not be placed.. but this morning i was indeed charged. i would like to process a refund asap.
GetHuman-jdecena did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman-jdecena
Aug 24th, 2018 - a yr ago
I have an issue with Groupon too
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Seen by 9 customers so far
Similar issue to 51236 others
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Items needed
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Timeline
GetHuman-jdecena started working on this issue
Aug 24th, 2018 8:59pm
GetHuman-jdecena indicated the issue is not fixed yet.
Aug 24th, 2018 10:04pm
GetHuman-jdecena indicated the issue is not fixed yet.
Aug 25th, 2018 1:48am
GetHuman-jdecena indicated the issue is not fixed yet.
Aug 27th, 2018 3:14am