I recently purchased a groupon for A Star Quality Cleaning Service for * hours of clean...

GetHuman-tobiasze's customer service issue with Groupon from August 2018

Help with my Groupon issue
The issue in GetHuman-tobiasze's own words
I recently purchased a groupon for A Star Quality Cleaning Service for * hours of cleaning, located in Rhode Island. I have been trying to schedule an appointment with them for a week or so, and cannot make contact with them. They are supposedly having trouble with their contact number, and request you email. I have done this many times, received a response asking for how many hours, and then after responding no answer. I do not know if they are ove whelmed with the response to their groupon offer, but I needed the services done within the week or so. They did say they were scheduling in mid Sept in the one response I did receive, but have not called to schedule. At this point in time is running out for me to use this service. Please advise.

GetHuman-tobiasze did not yet indicate what Groupon should do to make this right.

How GetHuman-tobiasze fixed the problem
I contacted groupon through their contact info with an online live chat. The agent was happy to refund my money because of The issue.
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Groupon

Customer service issue
Reported by GetHuman-tobiasze
Aug 23rd, 2018 - 3 years ago
Fixed
GetHuman-tobiasze shared how to fix
Seen by 6 customers so far
Similar issue to 50468 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-tobiasze started working on this issue
Aug 23rd, 2018 11:54am
GetHuman-tobiasze confirmed the issue is fixed. Hooray!
Aug 23rd, 2018 1:38pm

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