Order request that I download photo and photo ID. I don't know how to do this so I need...

GetHuman-gcherafa's customer service issue with Groupon from August 2018

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Help with my Groupon issue
GetHuman-gcherafa's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-gcherafa will want to follow the link below to head to their help center. We will check on GetHuman-gcherafa later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-gcherafa may need:
Name on account, Email on account, and Billing address
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-gcherafa's own words
Order request that I download photo and photo ID. I don't know how to do this so I need a refund for my Latisse order.
GetHuman-gcherafa did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman-gcherafa
Aug 22nd, 2018 - 3 mons ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
Similar issue to 49922 others
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Timeline
GetHuman-gcherafa started working on this issue
Aug 22nd 2:49am
GetHuman-gcherafa shared this issue with followers on Twitter
Aug 22nd 2:50am