I have been trying to get a refund of shoes i ordered but the groupon website keeps say...

GetHuman-asantini's customer service issue with Groupon from August 2018

Help with my Groupon issue
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-asantini's own words
I have been trying to get a refund of shoes i ordered but the groupon website keeps saying its overloaded and to try again in a few minutes, i've been trying for days and the message never changes. can someone please call me at ***-***-****. thank you. - anthony santini
GetHuman-asantini did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-asantini fixed the problem
Fixed it by finding the page on the Groupon site with the Live Chat option and then communicating with the rep that way, including a threat (real) to report the issue to the State Attorney General's Office, since they weren't providing consumers with an operable way to get a return.
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Groupon

Customer service issue
Reported by GetHuman-asantini
Aug 21st, 2018 - a mon ago
I have an issue with Groupon too
Fixed
GetHuman-asantini shared how to fix
Seen by 6 customers so far
Similar issue to 49812 others
0 customers following this
Items needed
Name on account
Email on account
Billing address
Timeline
GetHuman-asantini started working on this issue
Aug 21st 9:26pm
GetHuman-asantini indicated the issue is not fixed yet.
Aug 21st 10:35pm
GetHuman-asantini indicated the issue is not fixed yet.
Aug 22nd 11:07pm
GetHuman-asantini indicated the issue is not fixed yet.
Aug 23rd 1:05pm
GetHuman-asantini confirmed the issue is fixed. Hooray!
Aug 24th 10:28pm