I purchased tickets from Groupon for a Breaking Benjamin concert at Montage Mountain in...

GetHuman-krichie's customer service issue with Groupon from August 2018

Help with my Groupon issue
The issue in GetHuman-krichie's own words
I purchased tickets from Groupon for a Breaking Benjamin concert at Montage Mountain in Scranton PA. My friends and I were a few miles from the venue when traffic became heavy. After sitting in traffic for over * hours and still not making it into the parking lot or the show, we heard that they were no longer letting anyone park and were beginning to turn people away from the parking lot. I was also told that they had oversold the show. That being said, I was looking for a refund or some type of compensation from Groupon or Montage mountain. I was extremely unhappy about driving as far as I did for a concert I never got to see.
GetHuman-krichie did not yet indicate what Groupon should do to make this right.
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How GetHuman-krichie fixed the problem
I contacted a customer service representative and had a live chat. Groupon gladely refunded my money.
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Groupon

Customer service issue
Reported by GetHuman-krichie
Aug 18th, 2018 - 2 mons ago
I have an issue with Groupon too
Fixed
GetHuman-krichie shared how to fix
Seen by 4 customers so far
Similar issue to 48415 others
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Timeline
GetHuman-krichie started working on this issue
Aug 18th 2:54pm
GetHuman-krichie confirmed the issue is fixed. Hooray!
Aug 20th 12:17am