Hi. I hve made a human mistake yesterdaya nd ordered * tickets for adults and * for kid...

GetHuman-shirlyb's customer service issue with Groupon from August 2018

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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-shirlyb will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-shirlyb can let us know if they help or not.

What Do I Do If My Groupon Voucher Isn't Working?How do I find my Groupon purchase?How do I update my account info on Groupon?How do I change my Groupon order?What do I do if my Groupon is marked as delivered but the order never arrived?

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Top Tip from another customer

Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.

The issue in GetHuman-shirlyb's own words

Hi. I hve made a human mistake yesterdaya nd ordered * tickets for adults and * for kids in overall almost *** $ for the aquarium in SAN FRANSISCO. Even though I checked several times before submit I was URE it is the Monterey Aquarium I was just about to enter. When I realized the mistake a few minutes lter I sent a request in mail to cancel as I KNOW * days from order I can still cancel ALL transactions if not redeemed AS WRITTEN IN YOUR SITE.*The charges are still pending so I do not see why you cannot cancel it.*I do NOT live in the area and do not have any family members or friends here.*I use your services a lot and ask to consider this human mistake and cancel the transactions.*Thanks*Shirly Barda*****************@***.com

GetHuman-shirlyb did not yet indicate what Groupon should do to make this right.

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Groupon

Customer service issue

Reported by GetHuman-shirlyb

Aug 18th, 2018 - a yr ago

I have an issue with Groupon too

Not resolved

Seen by 4 customers so far

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Timeline

GetHuman-shirlyb started working on this issue

Aug 18th, 2018 2:29pm

GetHuman-shirlyb checked out Groupon's customer help center

Aug 18th, 2018 2:30pm

GetHuman-shirlyb could not find anything useful at Groupon's customer help center

Aug 18th, 2018 2:30pm

GetHuman-shirlyb checked out Groupon's customer help center

Aug 18th, 2018 2:31pm

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