I need help figuring out if my groupons have been used.

GetHuman997181's customer service issue with Groupon from August 2018

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Help with my Groupon issue
GetHuman997181's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman997181 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman997181 can let us know if they help or not.
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The issue in GetHuman997181's own words
I'm trying to figure out if the groupon was used already. I don't remember using it, but I think there must be a record of if it was used or not. ... I need help figuring out if my groupons have been used. I see the groupon in my account and it looks like it has not been used. I don't want to check off "redeemed" because that might make it look like it was used. I need instructions on how to figure this out. The promotion value time has expired but I'd like to use the amount I paid. I need to make sure I can print out the form for the restaurant so they'll know for sure that I am entitled to the value of the groupon. *Any help is appreciated. I don't know why I keep getting messages asking if the situation is resolved when I don't get any feedback for a "chat," a phone call, or an answer to my question.
This was especially frustrating because no one is responding with a useful response.
They could make it right by calling me at *** ***-****. If I'm not at home, leave a time and a number when I can call back.
I've been a customer for many years, but I won't be any more if the company offers support in name only but not substantively.
I've tried looking at the account many times but it's not user friendly and I don't see any way I can find the answer there. I need specific help.
I have an issue with Groupon too
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Groupon

Groupon for a restaurant, Mama Lucia, in Rockville , MD
Customer service issue
Reported by GetHuman997181
Aug 17th, 2018 - a yr ago
I have an issue with Groupon too
Fixed
Seen by 13 customers so far
Similar issue to 47886 others
0 customers following this
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Items needed
Name on account
Email on account
Billing address
Timeline
GetHuman997181 started working on this issue
Aug 17th, 2018 1:07am
GetHuman997181 indicated the issue is not fixed yet.
Aug 17th, 2018 1:07am
GetHuman997181 indicated the issue is not fixed yet.
Aug 17th, 2018 1:16am