Hello. Recently purchased a Groupon for my gf to use at a local salon. Have been gettin...

GetHuman998649's customer service issue with Groupon from August 2018

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Help with my Groupon issue
GetHuman998649's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman998649 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman998649 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman998649's own words
Hello. Recently purchased a Groupon for my gf to use at a local salon. Have been getting TERRIBLE service results with this person and takes ** hours to get a response on a single txt. Once she has responded it will be another ** hours before she responds again. Was told * days ago when I wanted an appointment, she said her schedule was wide open and to just pick a time etc etc... Just realized text (** hours later) saying "oh sorry all the times on that day are full... I can get you in next week maybe." Am so so so dissatisfied with this person, also her profile stating WHERE she works is wrong, we had specifically chosen a place my gf could walk to since we only have a single car and I work long hours * days a week. The salon she actually works at is NOT listed and is NOT the reputable salon we had chosen, so what are we paying for? Someone who won't let us redeem a Groupon because she won't respond and then by the time she does the information she had given in the previous text is no longer valid and we are essentially at square one again. I would like to transfer my Groupon to a person who ACTUALLY responds and who ACTUALLY works at the highly reputable salon that she claimed she was a part of. I have another groupon in mind already and if you could please help facilitate that. I can forward you copies of the text thread that we have had with the current, non-responsive stylist. Thank you. I am extremely upset with how we have been treated by this person. Please email me @ *****@***.com or call or text me @ ***-***-**** **My name is Timothy McNulty and my Groupon account should be under the email address I just listed. If it's not under that email it will be *****@***.com**Person we are having issues with:*Melissa's hair atelier in vista ca
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Groupon

Customer service issue
Reported by GetHuman998649
Aug 16th, 2018 - a yr ago
I have an issue with Groupon too
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Seen by 6 customers so far
Similar issue to 47467 others
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Timeline
GetHuman998649 started working on this issue
Aug 16th, 2018 3:57am
GetHuman998649 indicated the issue is not fixed yet.
Aug 16th, 2018 9:54pm
GetHuman998649 indicated the issue is not fixed yet.
Aug 18th, 2018 12:05am
GetHuman998649 indicated the issue is not fixed yet.
Aug 18th, 2018 12:05am
GetHuman998649 indicated the issue is not fixed yet.
Aug 18th, 2018 12:06am