Hi Paul,*I want customer service support to know that I placed my order...

GetHuman-jwhaley's customer service issue with Groupon from August 2018

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The issue in GetHuman-jwhaley's own words
Hi Paul,*I want customer service support to know that I placed my order * ****-******-****** at *:** pm on Monday August **, **** and sent a request to cancel at on Monday August **, **** at *:** pm and *:**pm. The message I received back stated that I needed to give them ** hours to respond to my request. If you would like to review all the emails it was within the * hour cancellation time.*Thank you,*Joanne Whaley*Hi Paul*FYI: Below is the original customer support email for order****-******-****** *Thank You,*Joanne Whaley**From: Groupon Customer Support *mailto:*****@***.com* *Sent: Monday, August **, **** *:** PM*To: Joanne Whaley*Subject: Re: Your Support Question*I only wanted “*” of the items I ordered. Unfortunately, my phone did not give me a total for the purchase until after I hit send (*********) *:** pm. I sent a message at *:** pm and *:** pm which was ** minutes and ** minutes after order was placed in the time frame stated and the shipment was sent instead of CANCELING * item as stated. (********* by **:**pm. Please can you provide me with a number that I can contact a Groupon supervisor about this issue due to the fact I tried to contact customer service numerous times and have emails to prove it was within * hours of purchase. Need authorization to return back one of the * items you are sending.*Thank you, *Joanne Whaley**PLEASE HELP!!
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Customer service issue
Reported by GetHuman-jwhaley
Aug 15th, 2018 - a yr ago
I have an issue with Groupon too
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GetHuman-jwhaley started working on this issue
Aug 15th, 2018 7:05pm
GetHuman-jwhaley confirmed the issue is fixed. Hooray!
Aug 16th, 2018 9:36pm