Hi! My name is Susan and I am writing to ask if you would be able to help me. I am a te...

GetHuman992769's customer service issue with Groupon from August 2018

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Help with my Groupon issue
GetHuman992769's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman992769 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman992769 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman992769's own words
Hi! My name is Susan and I am writing to ask if you would be able to help me. I am a teacher (and very poor!). So I am so happy that Groupon exists so that I can do things without paying full price. If it wasn't for you guys, I'd be sitting at home trying not to spend money and not have a life. So thank you. So I bought a Groupon for Riverside Hot Pot and was going to take a friend who is also a teacher and a couple of friends who are in the military. We were going to go tomorrow (school starts next week and the Groupon is for Monday through Thursday). Well, my military friends were deployed this past weekend (to Russia) and now I can't use my Groupon before school starts. I don't want to waste the money I spent on it so I'm asking if you can do anything for me. I know I'm asking a lot, but money is low right now (since I don't work in the summer) and I cannot afford to waste it but cannot use it. You don't even have to give me a refund. I'm willing to take a credit so I can buy future things from Groupon. Please help me. I am hoping that you can do something for me. As you can see, I've been using Groupon for years and am a good customer. Thank you for your consideration. Susan
GetHuman992769 did not yet indicate what Groupon should do to make this right.
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Customer service issue
Reported by GetHuman992769
Aug 14th, 2018 - a yr ago
I have an issue with Groupon too
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Seen by 1 customer so far
Similar issue to 46853 others
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GetHuman992769 started working on this issue
Aug 14th, 2018 10:45pm
GetHuman992769 shared this issue with others over email
Aug 14th, 2018 10:46pm