I submitted the email below this morning on your site. So far no one from Groupon has c...

GetHuman-ellens's customer service issue with Groupon from August 2018

5 views | 46814 similar | 0 following
Help with my Groupon issue
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ellens will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ellens can let us know if they help or not.
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The issue in GetHuman-ellens's own words
I submitted the email below this morning on your site. So far no one from Groupon has contacted me. When should I expect to hear from them?**"Good morning!**I purchased a Groupon for parking at JFK for Park Plus by Towne Park several months ago. We have already reserved the parking. We have used a Groupon for them before and it has worked out well. At the time of purchase I did not see an expiration date, if it was there. Now I see that it expires on Sept ** but we are traveling on Sept ** to Sept **. The Groupon is still available for purchase now. **We dont want the cost of the Groupon to go to waste, or have to pay for a second one.**Can you do something to allow us to use the Groupon on the dates we need? Extend the cancel date....or refund the original and I can purchase the current one... or cancel this one and you reissue one with a current date? We are open to whatever solution is easier for you to process. My name is Ellen Sheehy and my email is EllenS*****@***.com. **Your assistance will be gratefully appreciated!!**Thanks!

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Groupon

Customer service issue
Reported by GetHuman-ellens
Aug 14th, 2018 - 3 years ago
Fixed
Seen by 5 customers so far
Similar issue to 46814 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-ellens started working on this issue
Aug 14th, 2018 9:33pm
GetHuman-ellens indicated the issue is not fixed yet.
Aug 14th, 2018 9:33pm

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