Yesterday was my ** th birthday pirchased tickets online to go on a chicago boat tour...
GetHuman-crimssta's customer service issue with Groupon from August 2018
Help with my Groupon issue
First: share to improve GetHuman-crimssta's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-crimssta's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-crimssta will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-crimssta can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-crimssta may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-crimssta's own words
Yesterday was my ** th birthday pirchased tickets online to go on a chicago boat tour. Made it to Dusable Harbor where we suppose to board a ship the only ship available was the Ann Dee ll. So We were confused about that but an employee stated we were at the right place. Unfortunately we were unable to reserve or redeem vocher via ** min prior to bording link was unavailble. unable. Upon calling Chg tour Guide customerservice. I found that seat were already booked there no seat avaible. Never posted on the site nor was this information available on Groupon. We made it on time and were unable to board the boat in my birthday I would love to have a refund considering this was planned and purchased for my birthday. I have already talk with car from the Chg tour boat company they told me to contact Groupon. My call back * is ***-***-****...
GetHuman-crimssta did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-crimssta fixed the problem
We are waiting for GetHuman-crimssta to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.