I demand a full refund! **I didn’t receive the service I paid for, but somehow my Group...

GetHuman-katliebe's customer service issue with Groupon from August 2018

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The issue in GetHuman-katliebe's own words
I demand a full refund! **I didn’t receive the service I paid for, but somehow my Groupon has been marked redeemed when it’s not!**I bought a pass for the secret pole dance studio and my experience has been a nightmare now culminated with them not honoring Groupons expiration date.**My pass suddenly looks like it has been redeemed when this is not the case! I have not received the service I paid for and I demand a full refund!**I bough a pass with * classes.*There was rarely any spots open even when booking ahead several days and when placing me on a waitlist for class they had an error in their system so even though I wasn’t accepted into the class I’d still get an email the next day that I missed my class. After long arguments, me proving with screenshots and time stamps that they made a mistake they finally accepted but I missed at least * classes like this. *Next*Because of this I still had unused classes towards the original expiration date but without contacting Groupon I was informed by Groupon that the expiration date was moved to aug **th. Trying to book my last classes the studio now refuses to honor the new expiration date set by Groupon and is leaving a really bad taste in my mouth. The few classes I did take was horrible too. *The teacher was unengaged, made it known that she was injured and could not instruct. Despite it being a beginner class she let me know that everyone was a couple of months in to the curriculum and that I’d just have to look at the others, she couldn’t catch me up.**Furthermore from the beginning the only way to reach the studio, even during opening hours is through email, and the language they use was very blaming and refusing to take any responsibility for giving me a decent experience. This is not the only pole dancing studio I have experienced but I’ve never had a worse experience.

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Groupon

Customer service issue
Reported by GetHuman-katliebe
Aug 14th, 2018 - 3 years ago
Fixed
Seen by 16 customers so far
Similar issue to 46429 others
0 customers following this
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Timeline

GetHuman-katliebe started working on this issue
Aug 14th, 2018 7:45am
GetHuman-katliebe shared this issue with friends on Facebook
Aug 14th, 2018 7:45am
GetHuman-katliebe indicated the issue is not fixed yet.
Aug 14th, 2018 8:57am
GetHuman-katliebe indicated the issue is not fixed yet.
Aug 15th, 2018 11:53am