Double charged and stranded with children in different state.

GetHuman985789's customer service issue with Groupon from August 2018

Help with my Groupon issue
The issue in GetHuman985789's own words
Get the * pack of the Pogo pass, the transaction failed so u followed directions and you guys charged me a second time for passes I don't need and haven't touched. ... I ordered a Pogo pass and the transaction failed. I received an email which told me to update my card info otherwise you would try to process the transaction the next day. Well I updated the card and the transaction went through however I still was charged a second time. I am halfway across the state with my * children, this second transaction from you which wasn't authorized now over drew my account and cost me an extra $**. I would like the $*** refunded now. I followed your directions and shouldn't have been charged and can not be without any money.
I am have way across the us with my children with no money.
Just refunding the second un-needed charge and my overdraft fee.
Reporting it and calling to get ahold of someone.
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Groupon

Pogo pass San Antonio
Customer service issue
Reported by GetHuman985789
Aug 13th, 2018 - 7 mons ago
I have an issue with Groupon too
Fixed
Seen by 9 customers so far
Similar issue to 45982 others
0 customers following this
Items needed
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Timeline
GetHuman985789 started working on this issue
Aug 13th, 2018 3:58pm
GetHuman985789 indicated the issue is not fixed yet.
Aug 13th, 2018 5:03pm
GetHuman985789 indicated the issue is not fixed yet.
Aug 13th, 2018 10:46pm
GetHuman985789 indicated the issue is not fixed yet.
Aug 14th, 2018 4:46pm
GetHuman985789 indicated the issue is not fixed yet.
Aug 14th, 2018 4:58pm
GetHuman985789 indicated the issue is not fixed yet.
Aug 14th, 2018 5:01pm
GetHuman985789 indicated the issue is not fixed yet.
Aug 14th, 2018 9:28pm