I had a live chat with a man, Omar a couple minutes ago regarding an issue we're trying...

GetHuman-tmatulis's customer service issue with Groupon from August 2018

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Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-tmatulis's own words
I had a live chat with a man, Omar a couple minutes ago regarding an issue we're trying to deal with. We were supposed to be flying to denver from cincinatti. Got stuck in construction traffic causing us to miss our flight. We paid for a groupon hotel reservation in snowmass village by aspen but have no way to get there now. Omar said to contact the hotel directly and if they agreed to refund the room(they did) to provide the name of the person i spoke with and it could be escalated to an exception for a refund. I spoke with Setnanda R at the hotel, she wasn't comfortable providing her full last name
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Customer service issue
Reported by GetHuman-tmatulis
Aug 12th, 2018 - 7 mons ago
I have an issue with Groupon too
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Items needed
Name on account
Email on account
Billing address
GetHuman-tmatulis started working on this issue
Aug 12th, 2018 10:25pm