I purchased * Studio Movie Grill tickets on Groupon. Then used those vouchers to purch...

GetHuman982487's customer service issue with Groupon from August 2018

Help with my Groupon issue
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman982487's own words
I purchased * Studio Movie Grill tickets on Groupon. Then used those vouchers to purchase tickets on the SMG website. However, my wife became ill and we were not able to make the showing. **I tried to having the purchase refunded via the SMG site, to no avail. After speaking with an SMG manager, I was advised Groupon would have to issue the refund not SMG. So I’m writing to see if that can be done?
GetHuman982487 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman982487
Aug 12th, 2018 - 7 mons ago
I have an issue with Groupon too
Fixed
Seen by 5 customers so far
Similar issue to 45618 others
0 customers following this
Items needed
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Timeline
GetHuman982487 started working on this issue
Aug 12th, 2018 4:21pm
GetHuman982487 indicated the issue is not fixed yet.
Aug 14th, 2018 3:16am
GetHuman982487 indicated the issue is not fixed yet.
Aug 14th, 2018 3:19am
GetHuman982487 indicated the issue is not fixed yet.
Aug 14th, 2018 9:24am