i purchased a groupon for spa castle on august * for * spa admissions and one** minute...

GetHuman978165's customer service issue with Groupon from August 2018

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The issue in GetHuman978165's own words
i purchased a groupon for spa castle on august * for * spa admissions and one** minute facial.When we arrived the person advised me that we couldn't use the groupon until ** hours after the purchase. she said we could cancel the groupon within ** hours,so we decided to pay regular price to use the spa. When I returned home that evening i went to cancel the groupon and was advised I could only cancel within the first two hours after that I would have to cancel through the merchant. I have tried to call them the next day and have been unable to get through on the phone.The spa was crowded and not very clean we were very disappointed in it. I have also tried to contact you through my account but having trouble with my sign in that is why I am contacting you this way. I have also contacted by credit card company about this matter. I would appreciate your help on this matter to refund my money
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Groupon

Customer service issue
Reported by GetHuman978165
Aug 11th, 2018 - a yr ago
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Seen by 27 customers so far
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Timeline
GetHuman978165 started working on this issue
Aug 11th, 2018 3:04am
GetHuman978165 shared this issue with friends on Facebook
Aug 11th, 2018 3:08am
GetHuman978165 indicated the issue is not fixed yet.
Aug 11th, 2018 4:25am
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Aug 11th, 2018 4:36am
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Aug 11th, 2018 1:02pm
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Aug 11th, 2018 6:18pm
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Aug 11th, 2018 6:31pm
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Aug 11th, 2018 6:35pm
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Aug 11th, 2018 6:37pm
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Aug 11th, 2018 6:38pm
GetHuman978165 indicated the issue is not fixed yet.
Aug 11th, 2018 7:10pm