Hello, I would like to refund my order for Michelle’s salon for a credit towards a diff...

GetHuman-danianni's customer service issue with Groupon from August 2018

Help with my Groupon issue
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-danianni's own words
Hello, I would like to refund my order for Michelle’s salon for a credit towards a different salon. I bought this Groupon to surprise my daughter for her birthday. When I called to set an appointment they were rude. I still kept my appointment. Later that day there was a ton of traffic so we were ** minutes late. They said we needed to reschedule , which I understood . The next day they called me to say they considered us a no show and to keep the reacheduled appointment I would need to pay an additional $** deposit over the phone. This was not indicated the day before when we did in fact show up to the salon and rescheduled in person. The lady was extremely rude over the phone. I do not want to take my daughter to a place where she will not have a good experience . Please credit by account so I can choose a different salon
Giving me a credit for what I paid
I’ve been using Groupon for over * years. Have never had an issue and now that I was this refunded within the * days of purchase I can’t get in touch with anyone
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Groupon

Hair cut and color
Customer service issue
Reported by GetHuman-danianni
Aug 10th, 2018 - 7 mons ago
I have an issue with Groupon too
Fixed
Seen by 6 customers so far
Similar issue to 44983 others
0 customers following this
Items needed
Name on account
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Timeline
GetHuman-danianni started working on this issue
Aug 10th, 2018 9:39pm
GetHuman-danianni indicated the issue is not fixed yet.
Aug 10th, 2018 10:40pm
GetHuman-danianni indicated the issue is not fixed yet.
Aug 10th, 2018 10:44pm
GetHuman-danianni indicated the issue is not fixed yet.
Aug 10th, 2018 10:44pm