I tried purchase an iPad earlier today. I kept getting a message that credit card had t...

GetHuman-ellistma's customer service issue with Groupon from August 2018

Help with my Groupon issue
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-ellistma's own words
I tried purchase an iPad earlier today. I kept getting a message that credit card had the information. I called my and finally decide to the bank. The put a freeze on my card for protection. I came back to home and tried to order again.I kept checking my account using my phone. I never saw the amount the purchase leave my acount so I stopped trying and ordered an ipad from another source. Would eyou all please refund that money to me. Thanks.
GetHuman-ellistma did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-ellistma fixed the problem
It took some effort because their office support is extremely difficult send them a notice there has been a mistake. I went to my be bank sought help from a tech savvy loan officer.She helped get my message through to the company. The company finally acknowledged my complaint. They subsequently provided me with instructions on how return the two items they were shipping me.
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Groupon

Customer service issue
Reported by GetHuman-ellistma
Aug 10th, 2018 - a yr ago
I have an issue with Groupon too
Fixed
GetHuman-ellistma shared how to fix
Seen by 7 customers so far
Similar issue to 44629 others
0 customers following this
Items needed
Name on account
Email on account
Billing address
Timeline
GetHuman-ellistma started working on this issue
Aug 10th, 2018 2:56am
GetHuman-ellistma indicated the issue is not fixed yet.
Aug 10th, 2018 10:38am
GetHuman-ellistma confirmed the issue is fixed. Hooray!
Aug 11th, 2018 4:06am