I ordered a dog pen for my * pound chiuhauha. Somehow * different ones got ordered. Thi...

GetHuman-ruthdevo's customer service issue with Groupon from August 2018

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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-ruthdevo's own words
I ordered a dog pen for my * pound chiuhauha. Somehow * different ones got ordered. This was ordered on *******. I tried to cancel it immediately and had problems. Then I texted you about * times on Friday, Saturday and Sunday. Then finally I get a text on Monday saying that I couldn't cancel it. It said I had * working days before it ships out. Though they couldn't stop it. I can't afford to send it back as it is heavy. I received one yesterday. I am going to tell Fed Ex the send It back. I won't except it.
GetHuman-ruthdevo did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman-ruthdevo
Aug 10th, 2018 - a yr ago
I have an issue with Groupon too
Fixed
Seen by 8 customers so far
Similar issue to 44610 others
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Timeline
GetHuman-ruthdevo started working on this issue
Aug 10th, 2018 1:37am
GetHuman-ruthdevo indicated the issue is not fixed yet.
Aug 10th, 2018 4:31am
GetHuman-ruthdevo indicated the issue is not fixed yet.
Aug 10th, 2018 4:31am
GetHuman-ruthdevo indicated the issue is not fixed yet.
Aug 10th, 2018 4:44am
GetHuman-ruthdevo indicated the issue is not fixed yet.
Aug 10th, 2018 4:44am
GetHuman-ruthdevo indicated the issue is not fixed yet.
Aug 11th, 2018 7:13am
GetHuman-ruthdevo indicated the issue is not fixed yet.
Aug 13th, 2018 3:24pm