I ordered a dog pen for my * pound chiuhauha. Somehow * different ones got ordered. Thi...
GetHuman-ruthdevo's customer service issue with Groupon from August 2018
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ruthdevo will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ruthdevo can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-ruthdevo's own words
I ordered a dog pen for my * pound chiuhauha. Somehow * different ones got ordered. This was ordered on *******. I tried to cancel it immediately and had problems. Then I texted you about * times on Friday, Saturday and Sunday. Then finally I get a text on Monday saying that I couldn't cancel it. It said I had * working days before it ships out. Though they couldn't stop it. I can't afford to send it back as it is heavy. I received one yesterday. I am going to tell Fed Ex the send It back. I won't except it.
GetHuman-ruthdevo did not yet indicate what Groupon should do to make this right.
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