My daughter purchased a Groupon for the upcoming birth of her baby boy. As life would...

GetHuman-juleepva's customer service issue with Groupon from August 2018

Help with my Groupon issue
The issue in GetHuman-juleepva's own words
My daughter purchased a Groupon for the upcoming birth of her baby boy. As life would have it...life happened ..none of which was in our control. He baby was born one month premature in an emergency c section ..THEN her & husband have been dealing with an unexpected horrible horrible custody battle of his other son..all unexpected and quite traumatic. They have ONLY now just been able to take a short breath and wanted to celebrate the birth of their new baby by getting his photos take ..only to discover that apparently upon calling to set up photo shoot that it was for * week olds and for an older child it would be an additional $ ** dollars. My daughter was so disappointed as money is super tight due to the ongoing & completely unexpected legal battle just to be able to spend time with their other child. On top of all of that ..the photographer was quite rude to my daughter and not understanding or compassionate at all. Her little guy is the happiest most smiley baby I’ve ever been around and I work with young families! Could you PLEASE PLEASE PLEASE help me resolve this issue. It even states in the fine print extenuating circumstances will be taken into account ...this is definitely that ..even an extraordinary extenuating circumstance PLEASE HELP me. Thank you very much for your help
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Groupon

Customer service issue
Reported by GetHuman-juleepva
Aug 10th, 2018 - 7 mons ago
I have an issue with Groupon too
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Seen by 6 customers so far
Similar issue to 44584 others
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Timeline
GetHuman-juleepva started working on this issue
Aug 10th, 2018 12:11am
GetHuman-juleepva indicated the issue is not fixed yet.
Aug 10th, 2018 2:33am
GetHuman-juleepva indicated the issue is not fixed yet.
Aug 11th, 2018 1:13am
GetHuman-juleepva indicated the issue is not fixed yet.
Aug 13th, 2018 12:30pm
GetHuman-juleepva indicated the issue is not fixed yet.
Aug 13th, 2018 12:32pm