We purchased a Groupon for two nights at the crown plaza hotel in north Columbus. The f...

GetHuman-timiafl's customer service issue with Groupon from August 2018

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The issue in GetHuman-timiafl's own words
We purchased a Groupon for two nights at the crown plaza hotel in north Columbus. The first night was fine, although in the middle of our second night we found a cockroach in our hotel room, forcing us to leave immediately at one in the morning. We notified the front desk who told us that they would contact you in regards to the issue so that we would receive a refund for our second night. For unknown reasons we were lied to by the front desk as they failed to notify their manager and apparently have no knowledge of us leaving earlier than we paid for. We want a refund for the second night and will dispute this charge if failed to do so on your end as this is a health hazard. This was very disgusting and disturbing as this was for my birthday and I am extremely upset. **Thank you.
GetHuman-timiafl did not yet indicate what Groupon should do to make this right.
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Customer service issue
Reported by GetHuman-timiafl
Aug 8th, 2018 - 8 mons ago
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GetHuman-timiafl started working on this issue
Aug 8th, 2018 8:24pm