The company is refusing to honor the Groupon that I purchased. I purchased a Groupon f...

GetHuman940667's customer service issue with Groupon from August 2018

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Help with my Groupon issue
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman940667 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman940667 can let us know if they help or not.
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The issue in GetHuman940667's own words
The company is refusing to honor the Groupon that I purchased. I purchased a Groupon for a massage. I called to schedule a massage, and they told me that I could only schedule it Monday through Thursday. I told them that they are fine print says limited availability on Fridays and Saturdays, not "no availability" for Groupons. I asked how far out in the future I would have to go to get a Friday or Saturday appointment- at which they said, that there is no date on a Friday or Saturday that they would honor the Groupon that I had already purchased. I have childcare available on the weekends, but during the week that's pretty difficult. The woman on the phone tried to upsell me, into buying another massage- from them directly, because with their package I "could book a massage, anytime I wanted.... including the upcoming Saturday."**I made arrangements, and called to schedule an appointment for my day off. After making specific plans to get an extra day off work. I which point that I was told that they couldn't schedule my Groupon "because it was for new customers only" and "to generate new business" and I had previously received a groupon for a facial and a massage, as a gift, for Valentine's Day the year prior. Which I had completely forgotten about. **Never in * million years would I give this company my business, based on their of brand of customer service and their "hard sell" approach to memberships. I felt like I was in a car dealership, talking to the woman on the phone-and like I needed a shower after dealing with their dirty bait-and-switch business practices. Now I'm stuck with a worthless Groupon, for $** for a massage and sauna treatment. Her suggestion was that I should give it to someone else, who has never been to their offices-and get the use out of it that way. I don’t have anyone else that I want to give a $** gift to, And if they are going to specify that it should only be for “new customers“ not those who have previously received a gift, or purchased a Groupon-then it should detail that in the FinePrint. ** They refused to schedule an appointment, then they refused to honor the Groupon-based on the fact that I had previously received one as a gift. They won’t provide this service on the Groupon And they won’t refund me the value of the Groupon. At this point, I want a refund.

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Customer service issue
Reported by GetHuman940667
Aug 1st, 2018 - 4 years ago
Seen by 60 customers so far
Similar issue to 40989 others
0 customers following this
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GetHuman940667 started working on this issue
Aug 1st, 2018 11:09pm
GetHuman940667 indicated the issue is not fixed yet.
Aug 2nd, 2018 1:52am
GetHuman940667 indicated the issue is not fixed yet.
Aug 2nd, 2018 11:36am
GetHuman940667 indicated the issue is not fixed yet.
Aug 2nd, 2018 3:00pm