I purchased * double bus ride tours totaling **.**. When I tried to redeem my purchase...

GetHuman925792's customer service issue with Groupon from July 2018

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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman925792's own words
I purchased * double bus ride tours totaling **.**. When I tried to redeem my purchase at the kiosk, the employee was not familiar with how to use groupon, could not get anyone to help, and to instead charged me the same price. Now I am having trouble getting a refund. Please help me. Thank you. *Jodi Bartlett. Order* ***********I was able to refund my adult purchase, but not the * child purchases.
GetHuman925792 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman925792
Jul 28th, 2018 - 10 mons ago
I have an issue with Groupon too
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Seen by 2 customers so far
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Timeline
GetHuman925792 started working on this issue
Jul 28th, 2018 4:26pm