My daughter Alix Feldman was charged for a groupon that she never purchased.*She is a...

GetHuman925424's customer service issue with Groupon from July 2018

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Help with my Groupon issue
GetHuman925424's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman925424 will want to follow the link below to head to their help center. We will check on GetHuman925424 later to make sure it's all set or try to help escalate.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman925424's own words
My daughter Alix Feldman was charged for a groupon that she never purchased.*She is a ** year old girl that just graduated college and was on her way to Europe (which I drove her to the airport) and on that day a purchase was put through for Mens hair removal for over $***. She was gone from the day they say the purchase was made for * weeks and then saw it on her account. She has corresponded with you and the answer was there is nothing we can do. I am not sure why or how this was put on her account but this purchase was never made by Alix (female) I am also a Groupon user and the answer to not refund her is not an option. My next step will be to cancel both of our accounts and call the bank to dispute the charge and consumer affairs to state that you are not being cooperative with this matter.*There is no way that Alix purchase a $**** Groupon for Men's back hair removal. Someone put through a purchase in error on your end.*I am going to cancel my phone app because of an issue like this happening. Alix was not on her Groupon since she was traveling on the date of purchase and her phone was even on airplane mode.**Once again her name is*Alix Feldman if you need to look her up.**I will be waiting for a response and a quick reversal of this charge before I take the above measures.**Jody Weinstock- Feldman
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Groupon

Customer service issue
Reported by GetHuman925424
Jul 28th, 2018 - 10 mons ago
I have an issue with Groupon too
Fixed
Seen by 7 customers so far
Similar issue to 39271 others
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Items needed
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Timeline
GetHuman925424 started working on this issue
Jul 28th, 2018 2:09pm
GetHuman925424 indicated the issue is not fixed yet.
Jul 29th, 2018 3:11pm