I do not have access to a $**.** credit. customer service keeps telling me it is there. I only see a *.** balance.

GetHuman921773's customer service issue with Groupon from July 2018

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The issue in GetHuman921773's own words
Trying to gain access to the credit of $**.** that I was supposed to be re-imbursed. ... I have a $**.** credit owing to me but my groupon credit balance shows *.**.**I have emailed and rang about this and keep getting told it is in my account. I am using a laptop computer to access my groupon and The Edge google chrome but it still does not show it. I have tried purchasing something but it does not come up with any credit. **Would you please rectify this for me.***Roberta Reid
Customer service have told me by phone and email that they can see the credit in my account. I tell them I don't. If it is a mixup in my account then look into it and clear it up. Don't keep telling me it is there and not to use a mobile app. I tell them it is not a mobile app but still nothing is done.
Contact me and put the credit in to the groupon account I am using that shows *.** credit balance. When I sent them a computer screen shot of the account page with the nil balance, I was sent an email saying email was no longer an option for contacting them. How strange.
I have been a Groupon customer for many years.
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Groupon

It was a reimbursed keratin treatment that did not work.
Customer service issue
Reported by GetHuman921773
Jul 27th, 2018 - 10 mons ago
I have an issue with Groupon too
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GetHuman921773 started working on this issue
Jul 27th, 2018 9:50am
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Jul 27th, 2018 9:52am
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Jul 28th, 2018 1:10pm
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Jul 30th, 2018 12:59pm
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Aug 3rd, 2018 11:21am
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Aug 3rd, 2018 11:32am