This problem has NOT been "fixed." Groupon simply does not respond.

GetHuman921403's customer service issue with Groupon from July 2018

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Help with my Groupon issue
GetHuman921403's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman921403 will want to follow the link below to head to their help center. We will check on GetHuman921403 later to make sure it's all set or try to help escalate.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman921403's own words
I wanted to exchange it for another massage at a different business. ... I purchased a Groupon and do not want to use it. The location of the business feels unsafe and the business environment made me feel uncomfortable. I was told that they only have male massage therapist and I am not comfortable with that. I have been very happy with all the massages that I have purchased through Groupon but this one is not a good fit for me. I would be happy to exchange it for another Groupon. Thank you very much for your help.
GetHuman921403 did not yet indicate what Groupon should do to make this right.
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Groupon

massage
Customer service issue
Reported by GetHuman921403
Jul 27th, 2018 - 10 mons ago
I have an issue with Groupon too
Fixed
Seen by 13 customers so far
Similar issue to 38831 others
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Items needed
Name on account
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Timeline
GetHuman921403 started working on this issue
Jul 27th, 2018 3:23am
GetHuman921403 indicated the issue is not fixed yet.
Jul 31st, 2018 4:51am
GetHuman921403 indicated the issue is not fixed yet.
Jul 31st, 2018 4:52am
GetHuman921403 indicated the issue is not fixed yet.
Jul 31st, 2018 4:52am
GetHuman921403 indicated the issue is not fixed yet.
Jul 31st, 2018 4:53am
GetHuman921403 indicated the issue is not fixed yet.
Jul 31st, 2018 4:54am