Hello I purchased a Massage package for $**.** with Anette at tranquility point Therape...

GetHuman-taleesha's customer service issue with Groupon from July 2018

Help with my Groupon issue
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-taleesha's own words
Hello I purchased a Massage package for $**.** with Anette at tranquility point Therapeutic Massage. My expire date for my coupon was valid until Aug.**, **** however she has been booked for months up until *-**-****. I spoke with her who advised me to reach out to you guys about a refund*credit bc she has nothing available for me. Stated that you guys are familiar with her being very booked. She contacted me from ***-***-****. I am in need of a full refund please. ASAP
GetHuman-taleesha did not yet indicate what Groupon should do to make this right.
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How GetHuman-taleesha fixed the problem
I received a credit towards another massage agency I finally was able to book for next Friday!!
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Customer service issue
Reported by GetHuman-taleesha
Jul 25th, 2018 - 10 mons ago
I have an issue with Groupon too
GetHuman-taleesha shared how to fix
Seen by 4 customers so far
Similar issue to 38333 others
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Items needed
Name on account
Email on account
Billing address
GetHuman-taleesha started working on this issue
Jul 25th, 2018 9:19pm
GetHuman-taleesha indicated the issue is not fixed yet.
Jul 25th, 2018 10:20pm
GetHuman-taleesha confirmed the issue is fixed. Hooray!
Jul 26th, 2018 10:22pm