Two groupons were purchased on my account recently that I did not make. A Groupon for...

GetHuman-mjterand's customer service issue with Groupon from August 2018

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Help with my Groupon issue
GetHuman-mjterand's next move: try the Groupon help center again.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mjterand will want to follow the link below to head to their help center. We will check on GetHuman-mjterand later to make sure it's all set or try to help escalate.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-mjterand's own words
Two groupons were purchased on my account recently that I did not make. A Groupon for “point blank shooting range” was purchased on my account — the order number is ****-******-******. As well as one for “massage heights” order number ****-******-******. I recently changed my Groupon password and added my credit card number after receiving an email with a fraud alert. Unfortunately the fraud is still occurring as I did not make these purchases. Please let me know what the next steps are to getting refunded for these products.
GetHuman-mjterand did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman-mjterand
Aug 5th, 2018 - a yr ago
I have an issue with Groupon too
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Timeline
GetHuman-mjterand started working on this issue
Aug 5th, 2018 9:01pm
GetHuman-mjterand indicated the issue is not fixed yet.
Aug 9th, 2018 12:45am
GetHuman-mjterand indicated the issue is not fixed yet.
Aug 9th, 2018 2:43pm