I purchased the hotel package but my flight was cancelled. I requested in advance via c...

GetHuman-prophtd's customer service issue with Groupon from July 2018

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The issue in GetHuman-prophtd's own words
I purchased the hotel package but my flight was cancelled. I requested in advance via chat with Kalia M (ticket ******************) that the reservation be placed in my companion’s name, as she had arrived earlier in the day, and so that she could check in and rest. The reservation was never changed*updated by Groupon as indicated in the chat and my companion had to stay elsewhere. Despite continued attempts to reach Groupon the issue remains unresolved
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Groupon

Customer service issue
Reported by GetHuman-prophtd
Jul 23rd, 2018 - 10 mons ago
I have an issue with Groupon too
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Seen by 4 customers so far
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Timeline
GetHuman-prophtd started working on this issue
Jul 23rd, 2018 2:59pm
GetHuman-prophtd indicated the issue is not fixed yet.
Jul 23rd, 2018 2:59pm