Hi, *I really need URGANT assistance with a order I placed on *****, it wasn’t made cle...

GetHuman904178's customer service issue with Groupon from July 2018

5 views | 36940 similar | 0 following
Help with my Groupon issue
GetHuman904178's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman904178 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman904178 can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman904178's own words
Hi, *I really need URGANT assistance with a order I placed on *****, it wasn’t made clear at the role of purchasing I would need to fill out an additional form and I thought the email I got at the time was confirmation of the booking, however I have today realised it was not and the additional form needed to be filled out within * days which has already passed and we then have to wait for the tickets to be sent through, we are already in New York so either need them immeadiatly or need a refund arranged, please can you arrange on of these and I will need confirmation of which in the next ** hours or I will assume you will arrange a refund, I also do not think it’s fair that you have taken the money before I had completed the confirmation form and received the actual tickets so please explain why this has happened. This is causing a lot of stress to my holiday so I would appreciate a speedy turnaround on this enquiry. Many thanks Emily

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Groupon

Customer service issue
Reported by GetHuman904178
Jul 21st, 2018 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 36940 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman904178 started working on this issue
Jul 21st, 2018 9:07pm
GetHuman904178 indicated the issue is not fixed yet.
Jul 22nd, 2018 12:43am
GetHuman904178 indicated the issue is not fixed yet.
Jul 22nd, 2018 12:52am
GetHuman904178 indicated the issue is not fixed yet.
Jul 22nd, 2018 2:40am
GetHuman904178 indicated the issue is not fixed yet.
Jul 22nd, 2018 11:10pm

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