I made a purchase on Groupon on ********* but after that purchase I do not receive any...

GetHuman-zhenbo's customer service issue with Groupon from July 2018

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The issue in GetHuman-zhenbo's own words
I made a purchase on Groupon on ********* but after that purchase I do not receive any receipt or any confirmation about the order , but it charged me on my credit card. I tried to cancel my order but I can not find any purchase history on my Groupon account. And today the pending charge on my account passed though.i do not know if the order shipped or not .I need help with canceling the order and need explanations why is this happening!
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Groupon

Customer service issue
Reported by GetHuman-zhenbo
Jul 14th, 2018 - a yr ago
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Seen by 26 customers so far
Similar issue to 34493 others
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Timeline
GetHuman-zhenbo started working on this issue
Jul 14th, 2018 5:08pm
GetHuman-zhenbo indicated the issue is not fixed yet.
Jul 14th, 2018 6:33pm
GetHuman-zhenbo indicated the issue is not fixed yet.
Jul 14th, 2018 6:34pm
GetHuman-zhenbo indicated the issue is not fixed yet.
Jul 14th, 2018 7:17pm
GetHuman-zhenbo indicated the issue is not fixed yet.
Jul 14th, 2018 7:17pm
GetHuman-zhenbo indicated the issue is not fixed yet.
Jul 14th, 2018 7:26pm
GetHuman-zhenbo indicated the issue is not fixed yet.
Jul 14th, 2018 7:48pm
GetHuman-zhenbo indicated the issue is not fixed yet.
Jul 14th, 2018 7:48pm
GetHuman-zhenbo indicated the issue is not fixed yet.
Jul 14th, 2018 8:13pm
GetHuman-zhenbo indicated the issue is not fixed yet.
Jul 14th, 2018 9:55pm
GetHuman-zhenbo indicated the issue is not fixed yet.
Jul 15th, 2018 4:28am
GetHuman-zhenbo indicated the issue is not fixed yet.
Jul 15th, 2018 4:28am
GetHuman-zhenbo indicated the issue is not fixed yet.
Jul 15th, 2018 2:01pm
GetHuman-zhenbo indicated the issue is not fixed yet.
Jul 15th, 2018 9:12pm
GetHuman-zhenbo indicated the issue is not fixed yet.
Jul 17th, 2018 3:05am
GetHuman-zhenbo indicated the issue is not fixed yet.
Jul 18th, 2018 12:19am
GetHuman-zhenbo indicated the issue is not fixed yet.
Jul 19th, 2018 2:28pm
GetHuman-zhenbo indicated the issue is not fixed yet.
Jul 22nd, 2018 4:49am