Logo*Chat Name: John Veenkamp, Chat Ticket ID : ********************Hi there,**Thanks f...

GetHuman-veenkamp's customer service issue with Groupon from July 2018

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Help with my Groupon issue
GetHuman-veenkamp's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-veenkamp will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-veenkamp can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-veenkamp's own words
Logo*Chat Name: John Veenkamp, Chat Ticket ID : ********************Hi there,**Thanks for chatting with me. Below, you can see a complete transcript of the conversation for your records. If there’s anything else I can help you with, just reply to this email and it’ll go straight to the top of my pile.**Kind regards,**Aishah*----***John Veenkamp, Jul **, **:** AM CDT:*John Veenkamp: Issue: This location is no longer opened. Drove over ** minutes to Marco's Pizza, only to find out they are shut down by the state of Georgia - basically an eviction notice on the front doors and the place is shackled shut. Please refund my purchase as they are no longer in business. *Order *: ********* *Deal concerned: local-flavor-marcos-pizza-* *Nur Aishah Badrul Shah: Thank you for contacting Groupon Customer Support. My name is Aishah. I hope you are doing well!*Nur Aishah Badrul Shah: I am sorry for your situation. Of course, this is not what we want our customer to experience in using our service. *Nur Aishah Badrul Shah: While I pull out your account to review your issue, I see you're eligible for our current reward challenge. It's an opportunity to earn site credit for future Groupon purchases. Can I send you an email with more details after we resolve your issue?*John Veenkamp: I will pass on the reward challenge. Thank you.*Nur Aishah Badrul Shah: Great! Please be on the lookout for that email later today. Regarding your issue, Please give me a moment to look into your issue. I will get back to you shortly.*John Veenkamp: No, I stated I do not want to participate in the reward challenge. I have enough emails. *Nur Aishah Badrul Shah: Alright, Thank you for your feedback. Give us a moment to check on this issue *John Veenkamp: To clarify, I do not wish to participate in the reward challenge, nor receive additional emails about services and*or offers. *Nur Aishah Badrul Shah: I'm sorry for any trouble you may have experienced. I've reviewed your request, but will not be able to issue a refund because your voucher is final sale. However, I understand you're having trouble redeeming this Groupon. We'd love to help you use your voucher as originally intended. If you prefer, we can contact the business on your behalf. Let me know if you'd like our assistance. In the meantime, if you have additional information that may help us, such as an email from the merchant, please include it in your reply.*John Veenkamp: Are you kidding me??!!?? I paid Groupon $** * it is your responsibility to refund me for the purchase. *John Veenkamp: THE RESTAURANT IS OUT OF BUSINESS ... who are you going to call???*John Veenkamp: You know - where the doors are closed with no electricity so nobody can get in the building because it is locked. *Nur Aishah Badrul Shah: I do understand that, however right now the only options is I would need to escalating this issue to our relevant team. Our relevant team will get to you back via email on this *John Veenkamp: All good - I know why I left Groupon before and will do so again. HORRIBLE experience and I will send this transcript to the Groupon CEO.

GetHuman-veenkamp did not yet indicate what Groupon should do to make this right.

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Groupon

Customer service issue
Reported by GetHuman-veenkamp
Jul 11th, 2018 - 2 years ago
Fixed
Seen by 4 customers so far
Similar issue to 33371 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-veenkamp started working on this issue
Jul 11th, 2018 4:52pm
GetHuman-veenkamp indicated the issue is not fixed yet.
Jul 11th, 2018 6:04pm

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