Need a credit from Groupon

GetHuman-heravid's customer service issue with Groupon from July 2018

5 views | 32987 similar | 0 following
Help with my Groupon issue
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-heravid will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-heravid can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-heravid's own words
Get a refund or credit from Groupon and use it for another winery on the same area that accept weekends instead of week days ... Hi *My name is Mona. I bought a voucher for wine tasting for Leoness cellars ( in temacula) around a month ago and now this coming weekend wanted to use it but did not realized it’s only for week days and that information was only written on things we should know rather than in instruction. I was wondering if I can get credit from Groupon and get another winery please ???
It’s only week days and I work and I did not realize that since it was not written on information
To get credit or refund to use it for another winery that’s open on weekend and it’s more clear
Been a customer over *-* years and this never happened to me I use Groupon very often
I tried to talk to the place but the winery people are very rude and the don’t want to hear my story at all. Informed them that I am doctor and I can’t come during weekdays since it was not written clearly in the Groupon but hey don’t want to get that
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Groupon

Wine tasting
Customer service issue
Reported by GetHuman-heravid
Jul 10th, 2018 - 4 years ago
Fixed
Seen by 5 customers so far
Similar issue to 32987 others
0 customers following this
Items needed
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Timeline

GetHuman-heravid started working on this issue
Jul 10th, 2018 6:41pm
GetHuman-heravid indicated the issue is not fixed yet.
Jul 10th, 2018 6:48pm
GetHuman-heravid indicated the issue is not fixed yet.
Jul 12th, 2018 1:55am

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