i am ordering the water country deal - bought * tickets but Credit card needs changed...

GetHuman-joanhpj's customer service issue with Groupon from July 2018

5 views | 32152 similar | 0 following
Help with my Groupon issue
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-joanhpj will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-joanhpj can let us know if they help or not.
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The issue in GetHuman-joanhpj's own words
I wanted to update my Amex card and it couldn't be done. So i tried to cancel it and put in another one, Still no luck. i am trying to communicate and the 'hoops' you must go through to have someone call you are ridiculous. i'm sorry to miss a lot of good deals that i had used in the past. ... i am ordering the water country deal - bought * tickets but Credit card needs changed. Tried, but when i got to the drop down menu to indicate the state i'm in, it would not work. I've tried * times and am very upset. Plius there is a promo code of code ** and that won't go in. Help! the deal ends tonight! your website is not good,.
i have tried and tried, Why can't you send me a telephone no, i can call and get this all resolved!!?? Joan Johnson
letting me call you!
for years and years. and all was ok until i had to edit*cancel my credit card that you had on file in your system.
YES YES YES. but you don't respond with giving me a number i can call!!
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Groupon

credit card update
Customer service issue
Reported by GetHuman-joanhpj
Jul 8th, 2018 - 3 years ago
Fixed
Seen by 5 customers so far
Similar issue to 32152 others
0 customers following this
Items needed
Name on account
Email on account
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Timeline

GetHuman-joanhpj started working on this issue
Jul 8th, 2018 12:23am
GetHuman-joanhpj indicated the issue is not fixed yet.
Jul 8th, 2018 1:28am
GetHuman-joanhpj indicated the issue is not fixed yet.
Jul 8th, 2018 12:03pm
GetHuman-joanhpj indicated the issue is not fixed yet.
Jul 11th, 2018 6:21pm
GetHuman-joanhpj indicated the issue is not fixed yet.
Jul 11th, 2018 6:26pm

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