Stephanie Tickle *****@***.com****** Old Richmond Road *Keeling VA ***** *I have alread...

GetHuman-lstickle's customer service issue with Groupon from July 2018

2 views | 31420 similar | 0 following
Help with my Groupon issue
First: share to improve GetHuman-lstickle's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-lstickle's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lstickle will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-lstickle can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-lstickle may need:
Name on account, Email on account, and Billing address
The issue in GetHuman-lstickle's own words
Stephanie Tickle *****@***.com****** Old Richmond Road *Keeling VA ***** *I have already sent a detailed communication with Groupon but did not send my name, email and mailing address with it. This is concerning a fraudulent charge of $***.** on June **th that was made on my Groupon account. Citibank did an investigation and my card was hacked at Groupon after I made a purchase of coffee pods. I need an RMA to send back this king size mattress that was dropped off at my house that I did not order. Citibank said to be sure that I am not charged shipping and handling since not only did I not order or authorize this purchase but I did not accept it either. We have had the same credit card since **** and this is the *st time we have been hacked. I am very disappointed in Groupons customer service since the day the mattress was delivered and I talked to a representative which assured me within ** hours I would hear something...not a word. I am thankful Citibank has completed their investigation into the matter and told me to contact you again and insist on a RMA and get this mattress back to where it belongs which is NOT here. I am looking forward to hearing from you asap

GetHuman-lstickle did not yet indicate what Groupon should do to make this right.

How GetHuman-lstickle fixed the problem

We are waiting for GetHuman-lstickle to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-lstickle fixes it.
This email address isn't valid

Groupon

Customer service issue
Reported by GetHuman-lstickle
Jul 5th, 2018 - 4 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 31420 others
0 customers following this

Timeline

GetHuman-lstickle started working on this issue
Jul 5th, 2018 9:28pm

Moving? Compare and Schedule Free.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Talk to Us Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies